
LOT GROUND HANDLING
SUMMIT 2025
LOT GROUND HANDLING
SUMMIT 2025
The event starts in:
TUESDAY 16.09.2025
1:00 PM - 6:00 PM
Registration
Conference registration will take place at the Wyndham Wroclaw Old Town Hotel
1:35 PM - 5:20 PM
One-To-One Meetings
Face-to-face meetings between agents and LOT representatives
5:30 PM - 7:30 PM
City Tour
Guided walking tour through Wroclaw’s historic Old Town, featuring a delicious tasting of local delicacies.
WEDNESDAY 17.09.2025
06:30 AM - 09:00 AM
Breakfast
Breakfast is served at the Poranna restaurant in the hotel
09:00 AM - 09:05 AM
Opening Speech
Dorota Dmuchowska, LOT Polish Airlines Chief Operating Officer
09:05 AM - 09:15 AM
Guest Welcome
Sebastian Jadczak, LOT Polish Airlines Ground Operations Director
09:15 AM - 09:25 AM
Ground Operation Harmonization and Compliance - Adoption of Industry Standards
Stefania Tomasini, IATA Regional Manager Ground Operations
09:25 AM - 09:35 AM
Network & Alliances
Robert Ludera, LOT Polish Airlines Proxy and Network & Alliances Director
09:35 AM - 09:45 AM
Customer Experience
Karol Serena, LOT Polish Airlines Customer Experience Manager
09:45 AM - 09:55 AM
Travel Document & Visa
Michał Bogucki, LOT Polish Airlines Travel Document & Visa Manager
09:55 AM - 10:20 AM
Coffee break
10:20 AM - 11:00 AM
Data Exchange and Interactive API solutions
API data transmission: challenges, risks, penalties, benefits for airlines and GHAs
11:00 AM - 11:15 AM
Q&A session
11:15 AM - 11:55 AM
Airline Liaison Officers (ALOs) and illegal migration
Operational impact and cooperation between GHAs & Airlines
11:55 AM - 12:10 PM
Q&A session
12:10 AM - 1:10 PM
Lunch
1:10 PM - 2:00 PM
Safety Management System and Communication in Aviation
2:00 PM - 2:20 PM
Q&A session
2:20 PM – 5:40 PM
One-To-One Meetings
Face-to-face meetings between agents and LOT representatives
5:40 PM – 7:20 PM
Leisure Time
7:20 PM - 8:00 PM
Gala Transportation
The coaches will depart from the hotel at 7:20 PM and 7:40 PM
8:00 PM – 01:00 AM
Evening Gala
Dress code: Formal attire
THURSDAY 18.09.2025
09:00 AM - 12:00 AM
Breakfast and hotel check-out
Address: Świętego Mikołaja 67,
Check-in date: 16.09.2025,
Check-out date: 18.09.2025,
Breakfast:
Address: Wyspa Słodowa 7,
Gala: 17.09.2025,
1. Where will the conference and One-To-One Meetings take place?
The conference and One-To-One Meetings will be held in the hotel's conference facilities located on the first floor.
2. What is the dress code?
Business casual attire is expected for conference sessions. Formal attire is recommended for the gala dinner.
3. How can I get from the airport to the hotel?
The Wyndham Wroclaw Old Town Hotel is located 11 km from Wroclaw Nicolaus Copernicus Airport (WRO). We recommend using local taxi services, such as ELE Taxi (+48 22 811 11 11), Uber or Bolt.
4. What are the check-in and check-out times at the hotel?
Check-in is available from 3:00 PM on September 16, and check-out must be completed by 12:00 PM on September 18.
5. Is transportation from the hotel to the gala provided?
Yes, we provide buses that depart from the hotel at 7:20 PM and 7:40 PM.
6. Can I submit questions to the speakers in advance?
Of course, please review the agenda, and if you have any questions for the panelists, feel free to send them in advance using the form on the website or directly to Monika Zych, the Ground Operation Quality and Training Manager, at m.zych@lot.pl.
7. Who should I contact if I need assistance during the event?
Monika Zych, Ground Operation Quality and Training Manager, +48 536 367 813
8. Does the hotel offer parking and is there a parking fee?
The hotel offers paid parking, PLN 100 for 24 hours, PLN 20 for 1 hour. Payment can be made at the hotel reception.
9. Does the hotel offer Wi-Fi?
Yes, the hotel provides free Wi-Fi throughout the entire facility.
10. Does the hotel provide vegetarian meals?
Yes, the hotel provides vegetarian meals.
11. Can I bring an accompanying person with me?
The event is reserved exclusively for employees of the Handling Agent and Business Partners. PLL LOT does not cover the costs of accommodation or meals for companions, nor does it provide them with seats at the conference or evening gala.